Frequently Asked Questions
I can’t add my Remote ID Pro to my account
Section titled “I can’t add my Remote ID Pro to my account”Try restarting the device, and make sure it is charged. Check whether it appears at latitude 0, longitude 0 on the map (zero island). Make sure the serial number on the side of the device matches the one printed underneath the QR code. See also Setup your Remote ID Pro.
The device is not where I am on the map
Section titled “The device is not where I am on the map”Make sure the device is turned on and has a clear view of the sky. See Why isn’t my Remote ID Pro showing the correct GPS position?
How far back can I go in the database?
Section titled “How far back can I go in the database?”The data is currently stored for 5 years. After 5 years, the data is deleted.
Can I have multiple Operator IDs?
Section titled “Can I have multiple Operator IDs?”An organization can only have one Operator ID. You can always edit your Operator ID (see Operator ID). You can, however, create another account and sign up as another user.
What happens when I cross a red geo-zone or flight restricted area?
Section titled “What happens when I cross a red geo-zone or flight restricted area?”Nothing. The Remote ID Pro does not inform law enforcement if you fly in restricted areas.
How can I change the SIM card?
Section titled “How can I change the SIM card?”Follow the guide in Replacing the SIM card.
I accidentally deleted my user. How can I log back in?
Section titled “I accidentally deleted my user. How can I log back in?”Contact support, or email info@airplate.dk, with your organization name and proof of ownership.